Flight Madness Shipping and Returns Policy

Product and Fulfillment

The Baht Daddy Toiletry Bag is a physical leather product fulfilled through an international Flight Madness fulfillment partner.

The currently offered color is Chestnut Brown.

Approximate dimensions are 11 inches long, 5.5 inches wide, and 4 inches high.

The bag is made from vegetable-tanned cowhide.

Natural grain, color variation, marks, and patina are normal characteristics of leather and are not defects.

Free Standard International Shipping

Free standard international shipping is included to serviceable addresses in countries supported by the current checkout and fulfillment network.

Free standard shipping covers the normal standard transportation charge.

It does not include:

• Import duties
• Import taxes
• Customs-clearance charges
• Brokerage charges
• Carrier remote-area surcharges
• Carrier extended-area surcharges
• Charges caused by an incorrect or incomplete address
• Reshipment charges after an unsuccessful delivery caused by the customer

Remote-Area Surcharge Procedure

If the supplier or carrier identifies a remote-area or extended-area surcharge before shipment, Flight Madness will contact the customer in writing.

The customer may choose one of the following:

1. Approve and pay the surcharge
2. Provide another serviceable delivery address
3. Cancel the unshipped order and receive a full refund of the amount paid to Flight Madness

Flight Madness will not ship the order with an unapproved exceptional surcharge.

Stripe, Flight Madness, the supplier, and any carrier do not guarantee that an address is non-remote at checkout.

If the customer does not respond within seven calendar days after Flight Madness sends the surcharge notice, Flight Madness may cancel the unshipped order and refund the amount paid to Flight Madness.

Customs and Import Charges

The buyer is responsible for import duties, taxes, customs-clearance charges, and other government or carrier charges imposed at destination.

Flight Madness does not control or predict these charges.

The buyer is responsible for confirming that the product may be imported into the destination country.

Order Processing and Delivery Estimates

Orders are handled through an international fulfillment partner.

Tracking is emailed after dispatch when tracking is available.

Most orders arrive in approximately seven days after dispatch.

Delivery times are estimates, not guaranteed arrival dates.

Customs processing, remote-area service, holidays, weather, carrier delays, address issues, and other events outside Flight Madness's control may extend delivery time.

If a stated dispatch or delivery estimate cannot be met, Flight Madness may contact the customer with an updated estimate and available options.

Address and Phone Responsibility

The customer must provide:

• A complete and accurate recipient name
• A complete delivery address
• A reachable telephone number
• A valid email address

Customers should send address corrections to danny@flightmadness.com immediately.

Address changes are not guaranteed after the order has been submitted to the supplier or carrier.

Additional costs caused by an incorrect, incomplete, inaccessible, or undeliverable address may be charged before reshipment.

Order Cancellation

A customer may request cancellation before the order has been submitted for fulfillment.

Cancellation is not guaranteed after fulfillment or shipment begins.

An unshipped order cancelled because the customer declines a newly identified remote-area surcharge is eligible for a full refund of the amount paid to Flight Madness.

Damage, Defects, and Wrong Items

The customer must inspect the bag after delivery.

Damage, defects, or an incorrect item must be reported within seven calendar days after delivery.

The customer must email danny@flightmadness.com with the order information, delivery date, a description of the issue, photos of the packaging, photos of the bag, and any carrier notice when available.

Flight Madness may replace or refund bags that arrive damaged, defective, or incorrect after reviewing the claim.

Normal leather grain, color variation, marks, patina, and minor color differences caused by screen settings or lighting are not defects.

Lost Packages

If tracking shows a delivery problem or a package appears lost, the customer should contact Flight Madness.

Flight Madness may ask the supplier or carrier to investigate before approving a replacement or refund.

A package marked delivered by the carrier may require additional review before any replacement or refund is approved.

Buyer-Remorse Returns

Flight Madness does not currently accept returns or issue refunds solely because a customer changed their mind, chose the wrong color, no longer wants the bag, found a different product, or decided not to use it.

This does not limit rights that cannot legally be waived.

Refused, Abandoned, or Unclaimed Shipments

If a shipment is refused, abandoned, unclaimed, or returned because the customer did not pay destination charges, did not provide required customs information, supplied an incorrect address, or did not complete carrier delivery steps, any refund or reshipment may be reduced by costs Flight Madness cannot recover.

Refunds

Approved refunds are processed to the original payment method when possible.

Payment-processing fees, financing fees, interest, currency-conversion charges, bank charges, and third-party fees may not be refundable when controlled by a third party.

Support

For address corrections, shipping questions, or order problems, contact danny@flightmadness.com.

Legal Rights

Nothing in this policy waives rights that cannot legally be waived. Where applicable law requires a different result, the legally required rule controls.